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Behind the scenes

 
YEAR 2020

10 POINT PLAN

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WE ARE OPEN

The Ashbourne, Belper, Duffield, Sadler Gate and Old Hall salons are all now open for hairdressing services. After months of salon renovations, safety preparations and team training, we really can’t wait to be back!

We have really tried to take all precautions into account and even have a new Safety Manager who is overseeing PPE, team training and everything Covid-19 related across the group to make sure that we are following the latest industry and government guidelines.

When thinking about the salon environment, I wanted to make sure that your experience is still enjoyable while having all of the correct safety measures in place. Below I have outlined our ’10 Point Plan’ for moving forwards over the next few months and some frequently asked questions which may be helpful before your appointment. 

Thank you for your continued support, 

Sally

OUR 10 POINT PLAN

1. We will look after you. Our priority is the health and wellbeing of everyone in the salon, both our team and guests. The measures that we put in place will be continually updated but our focus will be the same.

2. Protective equipment. PPE will be supplied for all appointments. We are concerned about the levels of waste and so many disposable items have been purchased from sustainable suppliers and will biodegrade in 8 weeks.

3.The salon experience will be different but we want to add joy, kindness and inspiration and welcome you back with socially distant open arms. Please don’t come to the salon if you or someone you live with is unwell, we need to ensure the environment is as safe as possible for everyone.

4. Extra care. We understand that not everyone will feel ready to visit us again but we are reserving the first appointment of the day at 9am from Monday to Friday for those who are most vulnerable.

5. The kind words that we have received over the past few months have been heart warming and we truly appreciate your support and dedication to shopping locally. Our temporary online store will remain open for now in the packages section of our Gift Voucher page here.

6. Rather than permanently raising our price, we have added a ‘Safety Levy’ which will be reviewed each month as the government guidelines change. This is a transparent way of us charging towards the extra costs which are now incurred by the business, the current cost is £5 per visit.

7. Making a reservation is going to take a little longer, we may need to ask questions to make sure that your records are up to date. We also need to allow extra time and ensure that your booking is right for your needs so please keep this in mind.

8. Although it is impossible for us to carry out your entire appointment from a distance, we will have measures in place throughout the salon. We are making our environments as safe as possible. You will have a reserved seat and will receive a Hygiene Pack when entering the salon. This will contain a cleansing wipe, price guide, single use gown, disposable towel & mask.

9. Wellbeing and taking care of ourselves has never been more important, our vast menu of spa treatments will be back as soon as government guidelines allow. Increased hygiene measures will be in place to ensure that you feel cared for and relaxed.

10. Finally, we are dedicated to making ‘the new normal’ a positive experience and have given 100 free appointments to key workers, thank you for the nominations which flooded into our inbox.

Now is the time to embrace change in all areas of our lives – from a shorter cut to grey blending and trying out a new spa treatment, we want you to enjoy your salon experience and feel a new sense of inspiration.

SALON FAQ’s

What face covering will I be wearing and what will my stylist wear?

All stylists will be wearing a visor, we have been testing out options for months and have purchased really good visors from a Derby based company. When entering the salon you will be given a ‘Hygiene Pack’ this will include a mask, it is completely your decision if you would like to wear it or not but we wanted to offer everyone the option.

I haven’t been able to book yet – am I likely to get an appointment soon? 

Yes, there are spaces available but you may need to be flexible with your choice of stylist and possibly the salon too. We have extended opening times at all salons for the month of July.

What should I bring to my appointment?

We will provide all PPE but please feel free to bring your own food and drink, we can only offer water in a disposable cup. You can also bring your own magazines, books, iPad etc – we can’t offer you the usual selection of magazines.Please bring as few bags and belongings as possible. Everything will have to be kept with you or placed in bags so it would be easier and safer to just bring one small bag and preferably no coat.

Do I need to wait outside before my appointment? 

No, please enter the salon as normal and our Front of House team will be there to greet you. There are hand sanitising stations at all entrances. Please try to arrive on time for your appointment, rather than being early or late as we are staggering arrivals.

Can I bring a friend/relative to wait with me?

To follow the government guidelines we are removing waiting areas and are also reserving a seat for each appointment. Therefore you should come to the salon on your own.

I have coloured my hair at home since my last appointment, will this affect my next colour?

We completely understand that not everyone wanted to face having grey roots for three months, however please mention that you have coloured your hair when making your booking. You will need to have another Skin Test at least 48 hours before your appointment (all allergy alert tests are invalid once another type of colour is applied) and we will also need to add more time to your salon appointment.

I have used Colour Wow or a Root Cover Up spray, what should I do before the appointment?

Temporary colour options are great but they must be thoroughly washed out before your colour is applied or it may not develop properly. Please wash your hair and ensure that all of the colour / powder has been removed, you should come to the salon with dry, product-free hair.

Why can’t I book my usual root retouch appointment?

We have temporarily disabled this service because after being closed for this long, a root retouch doesn’t exist. Your colour will take longer and much more product will be needed, the technique is also different as the hair at the root needs to be coloured last and treated differently. Therefore we have introduced the ‘Extended Root Retouch’ which is priced £54 at all salons, this is the price for a Root Retouch plus one additional colour. We have implemented this to stop colour banding and ‘glowing roots’ – the last thing that anyone needs at the moment!

Will my hair appointment bill be higher? 

Yes, with the Safety Levy added all bills will be slightly higher. Also you may have a Restyle rather than a usual trim and have a different colour technique and additional colours. Our prices have not been increased. There are price lists available at all times and you can discuss this with your stylist in the consultation.

One way of reducing the price is to change the level of stylists that you normally see, our team are graded in five levels at each salon, if you would like any help with your choice of stylist then please do ask. The colour price is the same for all team members but the cutting and styling prices depend on the level of experience.

I want a complete change – is this a problem?

Of course not! Our teams are so excited to welcome you back and at every meeting we have been discussing changes in style, cut and colour – we know that lots of you have been considering big changes throughout lockdown and we are excited to discuss your hair plan moving forwards.

After my first appointment can I rebook or do I need to wait? What will happen if you close again?

Our appointment books are fully open for hair appointments so you can book as many as you wish. Many people have been booking the appointments up until Christmas but this is completely up to you. All appointments now have extra time and this will be reviewed on a monthly basis.

Finally, we are hoping that there will not be another closure but if it does happen, we will contact everyone who has an appointment booked to rearrange and they will have booking priority at that time. 

SPA FAQ SECTION

What appointments are available to book? 

We are following all government guidelines and can offer all manicure, pedicure, body massage and waxing. We cannot perform any treatments around the face.

Are therapists wearing PPE and what do I wear?

Our therapist team are all wearing visors, for face to face treatments such as nail appointments they will also be wearing a mask. We are providing everyone with a disposable mask when you arrive for your appointment and it is your decision whether this is worn or not. We would recommend wearing a mask, especially for nail appointments where there is closer contact.

Do I pay the Safety Levy for treatments too?

You only pay the levy per visit, therefore if you are having multiple treatments (hair or spa) then the £5 charge is added once. It would be better to group your treatments together rather than having multiple visits in a short period.

Will there be a screen between myself and my therapist?

No, there is no screen as the team member will be wearing a visor in addition to a mask.

Are any other treatments not available? 

We have temporarily removed some express treatments so that we can elongate all appointments to allow for extra space between appointments. The services not currently available include the ESPA Express Massage, Scalp Massage, Body Polish, Salt & Oil Scrub and a File & Polish on hands or feet. 

We have put a number of safety precautions in place in every salon, including sectioning off some treatments areas and moving others to make more room. We are committed to making your experience as safe as possible, this includes the use of disposable and single use equipment where necessary.

You can book online or call 01332 974 959 for any salon.

We hope this section has answered your questions and will look forward to seeing you in the salon soon. 

EXPLORE

Behind the scenes

 
YEAR 2020

ROOT COVER

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A TEMPORARY FIX…

Looking to disguise your roots? Watch Sally’s tips on how to use L’Oreal Professional Hair Touch Up to hide roots in just a few minutes.

VIDEO ONE

VIDEO TWO

VIDEO THREE

Root sprays are a fantastic quick fix and will wash out easily without affecting your colour. For highlights and more precise coverage it’s best to use Colour WOW but you can quickly and easily blend roots with a spray too.

Sally is using the Warm Blonde spray, go to the packages section on the gift voucher page to find it on our website here.

EXPLORE

Behind the scenes

 
YEAR 2020

COLOUR WOW

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COLOUR WOW DURING COVID-19!

We have had lots of messages regarding root colour over the past few weeks so we thought that a guide to a colour alternative may help! If you want to disguise your roots then we are recommending either Colour Wow or a temporary root spray, both can be bought online.

The most popular shades of Colour Wow now seem to have sold out on several websites. We can post Colour Wow to you and have set up a temporary shop on the gift voucher page of the website here.

WHAT DOES COLOUR WOW DO?

Cover greys and dark roots, refresh highlights, thicken hairlines…

Covers grey seamlessly, even covers dark roots and extends highlights without peroxide

Precise application, no mess like sprays

Never stiff, sticky or waxy like mascaras and crayons

Looks completely natural, mimics hair’s reflective qualities

Water resistant formula, you can even swim in it

No waxes, dyes or parabens

Can also be used to fill in hairlines and cover gaps to create the look of thicker hair

Sally’s Tips and Tricks

  1. Load the brush with powder, you will need quite a lot for full coverage. I would advise using the longer bristled brush end.

WATCH VIDEO ONE HERE

2. Pull you hair back and push the powder into your hairline. Instantly you will see the greys being covered.

3. You only really need to focus on your hairline and parting. There is no need to be very precise but try not to colour your scalp.

CLICK HERE TO WATCH VIDEO TWO

4. The powder will last until you wash it out and will not affect your colour in any way.

5. If you have highlighted hair, you can use the small end of the brush to emphasise these.

HOW TO DISGUISE YOUR ROOTS

WATCH VIDEO THREE HERE

How I will be wearing my hair for the next few weeks…

Let’s take this as an opportunity to use less heated tools and instead use all of those hair masques and samples which we all have in cupboards!

If you would like us to post any specific hair or skin care advice, please email [email protected]

 

EXPLORE

Behind the scenes

 
YEAR 2020

HOW TO

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SPA TIPS: SKIN BRUSHING

WHY DO IT?

The largest organ of your body, skin is often neglected. Dull, dry and dehydrated, covered up all winter and exposed to the sun all summer – under loved, your skin is constantly pushed to the limit.

Exfoliating with a body brush will improve your waxing results and reduce ingrown hairs. Giving skin a daily brush will also significantly improve tone, helping to banish cellulite and boost cell renewal for smoother, softer, more radiant skin.

With countless health benefits, body brushing is a fast and effective way to exfoliate – helping your skin absorb product faster, increase circulation, improve the appearance of cellulite, assist lymphatic drainage, improve muscle tone and stimulate the nervous system.

A fantastic gentle and therapeutic way to start your day, follow our body brushing ritual to detoxify, tone and firm your skin.

A DAILY RITUAL

Encourage lymph drainage by using a firm dry brush on skin every morning before showering or bathing. Ensure each sweep is made several times, working towards your heart. Enrich the ritual by following each sweep of the brush with a gentle stroke from your free hand.

HOW TO BRUSH LEGS

Starting at one of your feet, brush the lower leg in upward movements towards the knee, working from the inside of the leg to the outside, then the back of the leg.

Using the same method, work around the kneecap stroking up the thigh from the inside to the outside. Move around the back of the leg and up and over your bottom, then repeat for the other leg.

STOMACH AND BACK

For your stomach, brush down from the side of your waist, across to the centre of your lower stomach several times – then repeat on the other side.

Moving to your back, brush up the back from your bottom towards your shoulders as far as you can comfortably reach. Repeat for the other side.

The benefits of this ritual will be lost with too much pressure, so make each stroke is light and take care not to drag, irritate or redden the skin.

ESPA SKIN BRUSH

With natural bristles from Mexican cactus plants swiftly stimulating circulation and eliminating toxins, this ESPA Skin Brush would a good addition to your daily routine.

Priced £20, available at Ashbourne, Belper, The Old Hall and David Lloyd salons.

 

EXPLORE

Behind the scenes

 
YEAR 2020

COVID 19

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COVID-19 UPDATE

To our wonderful clients and friends, 

Sadly, I have made the heartbreaking decision to close the salon group for the foreseeable future due to the Coronavirus outbreak. 

The health of our team and clients is our number one priority and we must all now play our part and stay at home to save lives. On Friday March 20th we closed the David Lloyd and University salons. Now the Ashbourne, Duffield, Belper, Sadler Gate and Old Hall salons will all join the closure. 

This is first time in almost 37 years that our business will be closed – salons are a fantastic place of community and we will greatly miss welcoming you. 

Gift voucher and Studio Class Pass expiry dates will be extended and other measures will be released next week. We want to keep in touch throughout this difficult time and provide wellbeing advice and inspiration where possible via social media and our e-newsletter. 

We will review the closure according to government guidelines. You can book online via our app and website from 1st May onwards. 

I would like to take this opportunity to sincerely thank you for your ongoing loyalty and continued support. We will use this period to reset and will look forward to welcoming you back once this nightmare is over. 

Until then, please take care and look after each other.

My thoughts are with you all,

Sally x

EXPLORE

Behind the scenes

 
YEAR 2020

CHRISTMAS

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MERRY CHRISTMAS

Our festive opening hours are as follows:

SUNDAY 22nd December

ASHBOURNE 10am – 4pm (appointments available)

BELPER 10am – 4pm (appointments available)

DAVID LLOYD 10am – 4pm (hair appointments available)

MONDAY 23rd December

All salons open as usual with extra team members.

CHRISTMAS EVE

All salons are open from 8am – 3pm

CHRISTMAS DAY

All salons are closed

BOXING DAY

All salons are closed

FRIDAY 27th December

Open as usual

SATURDAY 28th December

Open as usual

SUNDAY 29th December

David Lloyd 10am – 4pm

Ashbourne and all other salons are closed

MONDAY 30th December

Open as usual

TUESDAY 31st December

All salons are open from 9am – 4pm

Wednesday 1st January 2020

All salons are closed

Thursday 2nd of January

Normal opening times resume

 

Please note that Montague Creative at the University of Derby is open on Christmas Eve and then will be closed until Thursday 2nd of January. To book appointments during this time please call 01335 343893 or email [email protected]

Appointments can be booked at any salon by calling 01332 974959

 

EXPLORE

Behind the scenes

 
YEAR 2020

SEND A FRIEND

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SEND A FRIEND

We are proud to have three generations of the same families visiting us for hair and spa treatments. The highest compliment we can receive is a personal recommendation and so we have introduced a new ‘Send a Friend’ campaign which will run from the 12th to the 31st of December 2019.

HOW IT WORKS

  1. When you visit us for any appointment between the 12th and 31st of December you will receive a text
  2. Simply forward this text to as many people as you wish
  3. When your friend books an appointment they just need to mention your name
  4. If you both have an appointment during January or February 2020 (your friends appointment should come first) then you will each receive a gift worth £25 or more

THE GIFT

The gift you will each receive will depend on whether you have a hair or spa appointment but all will be worth at least £25 and will be chosen for your hair or skin type.

HAIR: A bespoke hair care set to take home after your appointment. We also have male grooming sets available.

SPA: An ESPA skincare gift bag containing a complete set of their hero products to kickstart your skincare regime. 

T&C

  1. There is no cash alternative
  2. The person you are introducing should not have visited any of our salons in the past two years
  3. This promotion is valid with all stylists and therapists at all salons. You do not have to visit the same salon as your friend
  4. There is no limit! You can send the text to as many people as you wish, if more that one friend takes up the offer then you can take home a gift set at any and all appointments before March 1st – you could have several gifts if you visit for both hair and spa appointments
  5. You or your friend should visit for any appointment over £25, for example an eyebrow shape or fringe trim would not be included
  6. Under 18’s are not included

If you would like any further details then please feel free to call us on 01332 974 959, this is the phone menu for all salons

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Behind the scenes

 
YEAR 2020

DECEMBER

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Please book online via this website or call:

Ashbourne 01335 343893

Belper 01773 822 520

David Lloyd 01332 322 289

The Old Hall 01332 331 133

EXPLORE

Behind the scenes

 
YEAR 2020

EXPLORE

Behind the scenes

 
YEAR 2020

STUDIO SUMMER

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Over the school holidays we are holding a special Studio Summer promotion where you can introduce a friend to any of our classes and each receive 50% off. From today until the 8th of September simply book a place for you and a friend who hasn’t been to that class before. You will each pay £5 or use half a class pass, please note that pre booking is essential and this promotion applies to all of our classes.

You can pay for our classes in blocks of five (£50) or eleven (£100), if you would like to try a class for the first time or as a one off then you can pay £10 for one class but after this you will need to purchase one of the class passes.

Please ask if you have any questions about our Studio Summer promotion, we look forward to welcoming you to one of our classes soon!

Book your class today by calling 01335 343 893