Category Archives: ADVICE

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Behind the scenes

 
YEAR 2021

FEEDBACK

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FEEDBACK

Thank you for all of the wonderful words this month. We will be sharing your testimonials every month with our team. Please email [email protected] with any feedback about your salon experience.

P.B – The Old Hall

I have been going to this salon for over 3 years now and I always come out smiling. I always recommend my friends and family to go to sally Montague and you get the same quality treatment across all salons. During lockdown they had all the precautions in place to make me feel safe as I was a vulnerable customer being pregnant. They explained over the phone and before I sat down of how they have made the salon to be safe and secure, according to the government guidelines. Highly recommend this salon to anyone. The staff are very friendly and make you feel welcomed.

K.S – Old Hall & Sadler Gate

The old hall and saddler Gate shops give such an amazing experience. Beautiful decor and friendly staff. Always feel treated like a queen when I walk out of there. The app is very easy to use to make appointments.

J.S – David Lloyd

Always pleasant and professional staff. Products ALL excellent quality. Every time I go great hair results. Highly recommend. Can’t wait for my next appointment🩰

L.G Belper

So wonderful being back at the Belper salon on Friday . Seeing Megan’s smiling excited face eager to see if all my colour had finally grown out since my last visit was pure joy . We are now at the styling stage .. . Love my natural grey hair – and with Megan’s wonderful talent it both looks & feels better than ever . She is a superstar ⭐️⭐️⭐️

M.R – Duffield

Always a friendly, relaxing and professional experience. You know you’re getting a great treatment and always leave loving my new colour and cut 🙂

J.B – Ashbourne

Always a pleasure to go to Sally Montague in Ashbourne. The Salon is always immaculate, well prepared and hospitable. The services and value for money are excellent and you always feel valued as a client. Thank you everyone at the Ashbourne Salon, can’t wait to come again.

M.B – Old Hall 

Such an amazing salon! Helped me to get over my fear of hairdressers as they all listen to exactly what you want and do accordingly! Wouldn’t go anywhere else

F.M – Old Hall

Would very much recommend this salon. My stylist was friendly, professional, knowledgeable and did an amazing job! The salon was immaculately clean and modern, a lovely place to relax and have a pamper!

M.H – Sadler Gate

Friendly professional and welcoming team always

Kym – Ashbourne 

Brilliant hairdressers. Can’t fault them. All the staff are highly professional and can’t do enough to make your experience a good one. The hairdressers are great at advising you what styles/colours will suit. I had a complete colour and style change- advised by my hairdresser and everyone says they never seen my hair look so good. Also they have really helped me transform the condition of my hair which had gotten very dry and wasn’t growing well. Following my hairdressers advise and some great treatments at the salon it’s now looking in lovely condition, I’m so pleased. I think the prices are very fair for the salon experience and hair outcome. They are always very helping arranging convenient appointment times too.

J.D – David Lloyd

Had express pedicure plus eyebrow shape and tint, and eyelash tint …by Jade. Very professional and friendly service. Checked that I was happy and comfortable during the treatments. A very.pleasant and relaxing experience

A.W – Duffield

Fantastic cut colour and treatment from Zoe. What an amazing talent in an intimate setting. Great salon. See you soon. 

C.P – Belper

I’ve been coming to sally Montague hair group in Belper for over 15 years. Always a warm welcome on arrival and I always walk out a happy customer. The whole team is amazing. Zoe my hairdresser is highly recommended and she always does a perfect job.

N.S.J – Ashbourne
I just wanted to send an email, because I believe not enough people take the time to compliment when it’s due, to say how impressed I was by both Bonnie and Elouise when I had a hero treatment on Friday. Feeling a bit anxious in this crazy world, I was a bit nervous but I felt so happy after my visit. The lady on reception (Bonnie) was warm, welcoming, kind and helpful both before and after my treatment and Elouise really put me at ease and my treatment was amazing. I know it’s their jobs but it felt like they genuinely enjoy what they do and it really made a difference. Couldn’t have rated my visit more highly so thank you!

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Behind the scenes

 
YEAR 2021

CARE BUNDLE

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NEW: CARE BUNDLE

Is it time to refresh your hair and skin care routine? You can now take advantage of our ‘Care Bundle’ so that you can save on all of the luxury hair and skin care brands that we offer. This is an exclusive in-salon only promotion which we are running until the end of May. 

Simply purchase multiple items and receive a discount – any brand, any type.

Gifts with purchase are still available but you cannot combine the Care Bundle with any other promotion. Please ask in salon for your personalised hair or skin care prescription, tailored to your current needs. 

Here is a list of the hair and skin care brands that we carry…

L’Oreal Professionnel Paris

Kerastase

Shu Uemura

Viviscal Professional

AVEDA (Ashbourne only)

Available at Ashbourne, Belper, The Old Hall and David Lloyd…

ESPA

HD BROWS

Nouveau Lashes

Vita Liberata

OPI

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Behind the scenes

 
YEAR 2021

SALON SAFETY

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SALON SAFETY

In July 2020, we added a temporary ‘Safety Levy’ which is added to every persons visit to contribute towards the extra costs to the business as a result of Coronavirus. 

The standard cost is £5 per visit. The safety levy is stated on every booking confirmation.

There is a reduced amount of £2 per visit for all children’s appointments, express mens wet cut services and beauty treatments under £20.

We are hoping to be able to remove this levy in Summer 2021 or when the government guidance changes.

The amount charged is a contribution towards the extra costs which are currently incurred by the business and include 20% VAT.

Below is an example of the extra costs incurred:

Extra time allowed for all services 

Added team members including Front of House and more support staff in every salon, including for extra business opening hours.

Reduced capacity of clients in each salon

PPE including but not limited to:

Disposable Masks

Safety Visors

Gloves (the price of which has increased multiple times in the past year)

Disposable hair towels

Disposable spa towels 

Increased laundering and costs of gowns and other single use items

Hand sanitiser 

Additional cleaning materials

Single use manicure and pedicure packs

We have tried to ensure that your salon visits are as safe as possible and have been pleased by the positive comments about the procedures that we have in place.

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Behind the scenes

 
YEAR 2021

10 POINT PLAN

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WE ARE OPEN

The salons will all reopen on December 2nd 2020. 

We have taken all precautions to ensure that we are following the latest industry and government guidelines.

When thinking about the salon environment, I wanted to make sure that your experience is still enjoyable while having all of the correct safety measures in place. Below I have outlined our ’10 Point Plan’ for moving forwards and some frequently asked questions which may be helpful before your appointment. 

Thank you for your continued support, 

Sally

OUR 10 POINT PLAN

1. We will look after you. Our priority is the health and wellbeing of everyone in the salon, both our team and guests. The measures that we put in place will be continually updated but our focus will be the same.

2. Protective equipment. PPE will be supplied for all appointments. We are concerned about the levels of waste and so many disposable items have been purchased from sustainable suppliers and will biodegrade in 8 weeks.

3.The salon experience will be different but we want to add joy, kindness and inspiration and welcome you back with socially distant open arms. Please don’t come to the salon if you or someone you live with is unwell, we need to ensure the environment is as safe as possible for everyone.

4. Extra care. We understand that not everyone will feel ready to visit us again but we are reserving the first appointment of the day at 9am from Monday to Friday for those who are most vulnerable.

5. The kind words that we have received over the past few months have been heart warming and we truly appreciate your support and dedication to shopping locally. Our temporary online store will remain open www.sallymontaguestore.co.uk

6. Rather than permanently raising our prices, we have added a ‘Safety Levy’ which will be reviewed each month as the government guidelines change. This is a transparent way of us charging towards the extra costs which are now incurred by the business, the amount charged is not for a mask or the safety bag.  The current cost is £5 per visit. There is a reduced amount of £2 per visit for all childrens appointments and express beauty treatments under £20.

7. Making a reservation is going to take a little longer, we may need to ask questions to make sure that your records are up to date. We also need to allow extra time and ensure that your booking is right for your needs so please keep this in mind.

8. Although it is impossible for us to carry out your entire appointment from a distance, we will have measures in place throughout the salon. We are making our environments as safe as possible. You will have a reserved seat and will receive a Hygiene Pack when entering the salon. This will contain a cleansing wipe, single use gown, disposable towel & mask.

9. Wellbeing and taking care of ourselves has never been more important, our vast menu of spa treatments will be back as soon as government guidelines allow. Increased hygiene measures will be in place to ensure that you feel cared for and relaxed.

10. Finally, we are dedicated to making ‘the new normal’ a positive experience and have given 100 free appointments to key workers, thank you for the nominations which flooded into our inbox.

Now is the time to embrace change in all areas of our lives – from a shorter cut to grey blending and trying out a new spa treatment, we want you to enjoy your salon experience and feel a new sense of inspiration.

SALON FAQ’s

What face covering will I be wearing and what will my stylist wear?

All team members will be wearing a mask and visor. When entering the salon you will be given a ‘Hygiene Pack’ this will include a mask, it’s also fine to wear your own mask if you prefer.

I haven’t been able to book yet – am I likely to get an appointment soon? 

Yes, there are spaces available but you may need to be flexible with your choice of stylist and possibly the salon too. We were incredibly busy in July and August but now the bookings have calmed down. We are allowing extra  time for every appointment so there are less people in each salon.

What should I bring to my appointment?

We will provide all PPE and can now offer drinks in disposable cups. Please feel free to bring your own drink if you prefer.  You can also bring your own magazines, books, iPad etc – we can’t offer you the usual selection of magazines but we do have a selection in each salon. You are welcome to choose a magazine and then take it home with our compliments.

Please bring as few bags and belongings as possible. Everything will have to be kept with you or placed in bags so it would be easier and safer to just bring one small bag and preferably no coat.

Do I need to wait outside before my appointment? 

No, please enter the salon as normal and our Front of House team will be there to greet you. There are hand sanitising stations at all entrances and exits. Please try to arrive on time for your appointment, rather than being early or late as we are staggering arrivals.

Can I bring a friend/relative to wait with me?

To follow the government guidelines we are removing waiting areas and are also reserving a seat for each appointment. Therefore you should come to the salon on your own.

I have coloured my hair at home since my last appointment, will this affect my next colour?

We completely understand that not everyone wanted to face having grey roots , however please mention that you have coloured your hair when making your booking. You will need to have another Skin Test at least 48 hours before your appointment (all allergy alert tests are invalid once another type of colour is applied) and we will also need to add more time to your salon appointment.

I have used Colour Wow or a Root Cover Up spray, what should I do before the appointment?

Temporary colour options are great but they must be thoroughly washed out before your colour is applied or it may not develop properly. Please wash your hair and ensure that all of the colour / powder has been removed, you should come to the salon with dry, product-free hair.

Will my hair appointment bill be higher? 

Yes, with the Safety Levy added all bills will be slightly higher. Also you may have a Restyle rather than a usual trim and have a different colour technique and additional colours. Our prices have not been increased. There are price lists available at all times and you can discuss this with your stylist in the consultation.

One way of reducing the price is to change the level of stylists that you normally see, our team are graded in five levels at each salon, if you would like any help with your choice of stylist then please do ask. The colour price is the same for all team members but the cutting and styling prices depend on the level of experience.

I want a complete change – is this a problem?

Of course not! Our teams are so excited to welcome you back and at every meeting we have been discussing changes in style, cut and colour – we know that lots of you have been considering big changes throughout lockdown and we are excited to discuss your hair plan moving forwards.

After my first appointment can I rebook or do I need to wait? What will happen if you close again?

Our books are fully open for appointments so you can book as many as you wish. Many people have been booking the appointments up until Christmas but this is completely up to you. All appointments now have extra time and this will be reviewed on a monthly basis.

Finally, we are hoping that there will not be another closure but if it does happen, we will contact everyone who has an appointment booked to rearrange and they will have booking priority at that time. 

SPA FAQ SECTION

What appointments are available to book? 

We are following all government guidelines and can offer all hair and spa treatments.

Are therapists wearing PPE and what do I wear?

Our therapist team are all wearing visors and masks. We will give you a mask to wear or you can choose to wear your own, however we will still provide all necessary PPE.

Do I pay the Safety Levy for treatments too?

You only pay the levy per visit, therefore if you are having multiple treatments (hair or spa) then the £5 charge is added once. It would be better to group your treatments together rather than having multiple visits in a short period.

Will there be a screen between myself and my therapist?

No, there is no screen as the team member will be wearing a visor in addition to a mask.

Are there any other changes? 

We have put a number of safety precautions in place in every salon, including sectioning off some treatments areas and moving others to make more room. We are committed to making your experience as safe as possible, this includes the use of disposable and single use equipment where necessary.

How should I pay?

We are still accepting all forms of payment. Contactless is ideal, you can pay up to £45 by contactless card or pay an unlimited amount by Apple Pay.

You can book online or call 01332 974 959 for any salon.

We hope this section has answered your questions and will look forward to seeing you in the salon soon. 

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Behind the scenes

 
YEAR 2021

GEL NAILS

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HOW TO REMOVE GEL NAILS

Now is the ideal time to remove any gel and give your nails some DIY attention. Follow our very simple steps below to remove your gel without damage.

The main essentials that you will need are; cotton wool discs x 5, aluminium foil, a nail file and nail polish remover (with acetone is ideal).

There is also an OPI video tutorial here…

THE BASIC STEPS

Firstly, wash your hands for over 20 seconds.

Buff the the top coat gently with a file (once the shiny part is removed there is no need for more filling).

Soak a piece of the cotton pad in the removal agent and place it over the nail.

Wrap the nail in foil.

Leave for 15 minutes or until the gel is lifting completely away from the nail. This may be longer than usual depending on what removal agent you are using. Please do not be tempted to scrape the gel off. 

File and shape the nails.

Wash your hands again before applying hand cream – our hands will all be incredibly dry at the moment!

OPTION

You may have some OPI Nail Envy at home, this is a nail strengthener with a touch of colour. If you have Nail Envy to hand then paint two coats and add an extra coat every other day.

Cuticle Oil can also be added at the end, if you are painting your nails then hand cream should be the final stage 

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Behind the scenes

 
YEAR 2021

COLOUR WOW

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COLOUR WOW DURING COVID-19!

We have had lots of messages regarding root colour over the past few weeks so we thought that a guide to a colour alternative may help! If you want to disguise your roots then we are recommending either Colour Wow or a temporary root spray, both can be bought online.

The most popular shades of Colour Wow now seem to have sold out on several websites. We can post Colour Wow to you and have set up a temporary shop on the gift voucher page of the website here.

WHAT DOES COLOUR WOW DO?

Cover greys and dark roots, refresh highlights, thicken hairlines…

Covers grey seamlessly, even covers dark roots and extends highlights without peroxide

Precise application, no mess like sprays

Never stiff, sticky or waxy like mascaras and crayons

Looks completely natural, mimics hair’s reflective qualities

Water resistant formula, you can even swim in it

No waxes, dyes or parabens

Can also be used to fill in hairlines and cover gaps to create the look of thicker hair

Sally’s Tips and Tricks

  1. Load the brush with powder, you will need quite a lot for full coverage. I would advise using the longer bristled brush end.

WATCH VIDEO ONE HERE

2. Pull you hair back and push the powder into your hairline. Instantly you will see the greys being covered.

3. You only really need to focus on your hairline and parting. There is no need to be very precise but try not to colour your scalp.

CLICK HERE TO WATCH VIDEO TWO

4. The powder will last until you wash it out and will not affect your colour in any way.

5. If you have highlighted hair, you can use the small end of the brush to emphasise these.

HOW TO DISGUISE YOUR ROOTS

WATCH VIDEO THREE HERE

How I will be wearing my hair for the next few weeks…

Let’s take this as an opportunity to use less heated tools and instead use all of those hair masques and samples which we all have in cupboards!

If you would like us to post any specific hair or skin care advice, please email [email protected]

 

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Behind the scenes

 
YEAR 2021

HOW TO

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SPA TIPS: SKIN BRUSHING

WHY DO IT?

The largest organ of your body, skin is often neglected. Dull, dry and dehydrated, covered up all winter and exposed to the sun all summer – under loved, your skin is constantly pushed to the limit.

Exfoliating with a body brush will improve your waxing results and reduce ingrown hairs. Giving skin a daily brush will also significantly improve tone, helping to banish cellulite and boost cell renewal for smoother, softer, more radiant skin.

With countless health benefits, body brushing is a fast and effective way to exfoliate – helping your skin absorb product faster, increase circulation, improve the appearance of cellulite, assist lymphatic drainage, improve muscle tone and stimulate the nervous system.

A fantastic gentle and therapeutic way to start your day, follow our body brushing ritual to detoxify, tone and firm your skin.

A DAILY RITUAL

Encourage lymph drainage by using a firm dry brush on skin every morning before showering or bathing. Ensure each sweep is made several times, working towards your heart. Enrich the ritual by following each sweep of the brush with a gentle stroke from your free hand.

HOW TO BRUSH LEGS

Starting at one of your feet, brush the lower leg in upward movements towards the knee, working from the inside of the leg to the outside, then the back of the leg.

Using the same method, work around the kneecap stroking up the thigh from the inside to the outside. Move around the back of the leg and up and over your bottom, then repeat for the other leg.

STOMACH AND BACK

For your stomach, brush down from the side of your waist, across to the centre of your lower stomach several times – then repeat on the other side.

Moving to your back, brush up the back from your bottom towards your shoulders as far as you can comfortably reach. Repeat for the other side.

The benefits of this ritual will be lost with too much pressure, so make each stroke is light and take care not to drag, irritate or redden the skin.

ESPA SKIN BRUSH

With natural bristles from Mexican cactus plants swiftly stimulating circulation and eliminating toxins, this ESPA Skin Brush would a good addition to your daily routine.

Priced £20, available at Ashbourne, Belper, The Old Hall and David Lloyd salons.

 

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Behind the scenes

 
YEAR 2021

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Behind the scenes

 
YEAR 2021

FUTURE STARS

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COMMONWEALTH GAMES ATHLETES AT THE OLD HALL

Last week we were delighted to welcome the young Derbyshire athletes who have been selected to compete at the Commonwealth Games next month on the Gold Coast.

The athletes, their mums and team members from the Derbyshire Institute of Sport all enjoyed hair and make up appointments in preparation of their celebratory dinner at Seven restaurant on Pride Park.

Our stylists were on hand for blow dries while Leanne (Spa Therapist at Ashbourne) used Airbase make up to give the athletes a flawless make up application.

Airbase is applied using a spray gun and offers a light application with a long lasting and full coverage. It’s ideal for special occasions and so we knew it would be ideal to use for the athletes who were being interviewed on TV that evening.

 

The Derbyshire Institute of Sport was inspired by the London Olympic Games and was launched in 2012 as Derbyshire’s legacy programme. Although Derbyshire had produced champions in the past, their aim is to create a systematic model, leaving less to chance, and giving athletes the best possible chance of achieving their Olympic dream. You can find out more about the Derbyshire Institute of Sport here.

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Behind the scenes

 
YEAR 2021

INSTANT HIGHLIGHTS

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INSTANT HIGHLIGHTS

Angel and Zea were the first to see Instant Highlights when they took part in the L’Oreal Professionnel UK launch shoot in January and last week our stylists were all trained on the new  techniques at The Old Hall. This entirely new service is designed for the time poor who need a lightening appointment in just 30 minutes. Find out more below…

What are Instant Highlights?

A game-changing in-salon lightening technique that gives you  face framing highlights in half an hour thanks to a specific lightening cream and heated hair iron that cut out the usual development time.

Why Instant Highlights instead of my usual highlights or balayage?

Here’s the deal – it won’t replace your full head of highlights (because the whole point is not to take so much time), but if natural looking balayage is your thing then instant highlights could easily be added to your Cut and Blow-dry.

Why? Because it has the same lightening effect (up to 6 levels on un-dyed virgin hair) as regular highlights, but in an express time limit.

How does it work?

First step, choose your look from the options below with your stylist:

1. InstaContouring – 5-10 face framing pieces.

2. Instalights – 10-15 woven highlights all over your head.

3. Instarevive – up to 15 pieces give a grown out balayage a good old refresh.

4. Instapop – add block sections of pastel colour.

How much does it cost?

Short hair £32

Medium length hair £35

Long hair £38

Our pricing includes Smartbond but any toners or colourful hair will be added to the prices above.

 

 

Please ask your stylist if you have any questions about Instant Highlights which is now available in all salons.

The Old Hall 01332 331133

Sadler Gate 01332 203 302

Duffield 01332 843 000

Belper 01773 822520

Ashbourne 01335 343 893

University 01332 622 713